Privacy Policy

Our Commitment to Your Privacy

At UCR Union City Roofing, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or roofing services.

We are committed to protecting your privacy and maintaining the security of any personal information we receive from you. This policy describes how we handle your information across all our services.

Information We Collect

We collect information that you provide directly to us when you request a quote, schedule a service, or contact us. This may include:

• Your name, address, phone number, and email address
• Property details and service requirements
• Payment and billing information
• Communication preferences and service history
• Photos of your property for service estimates

We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, and pages you view. This helps us improve your experience and understand how you use our site.

How We Use Your Information

We use the information we collect to provide and improve our roofing services, including:

• Providing estimates and scheduling your roofing services
• Communicating with you about your project and appointments
• Processing payments and maintaining billing records
• Sending service reminders and maintenance recommendations
• Responding to your questions and customer service requests
• Improving our services based on your feedback
• Complying with legal obligations and protecting our rights

We will never sell your personal information to third parties. We only share your information when necessary to complete your service or as required by law.

Information Sharing and Disclosure

We may share your information with trusted third parties who help us operate our business and serve you better. This includes:

• Payment processors to handle your transactions securely
• Material suppliers and subcontractors working on your project
• Insurance companies when processing warranty claims
• Professional advisors such as lawyers and accountants
• Law enforcement when required by law or to protect our rights

All third parties we work with are required to keep your information confidential and use it only for the specific purposes we authorize.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. This includes secure data storage, encrypted transmissions, and restricted access to your information.

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted).

Your Privacy Rights

You have certain rights regarding your personal information, including:

• Accessing the personal information we hold about you
• Requesting corrections to inaccurate information
• Requesting deletion of your information (subject to legal requirements)
• Opting out of marketing communications
• Restricting how we use your information

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, how we use it, and who we share it with.

You also have the right to request deletion of your personal information and to opt out of the sale of your personal information (though we do not sell personal information). To exercise your CCPA rights, contact us at hello@unioncityroofingco.com.

Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete that information immediately.

If you believe we have collected information from a child, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website with an updated effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

UCR Union City Roofing

33432 Alvarado-Niles Rd, Union City, CA 94587

Phone: (510) 264-7773

Email: hello@unioncityroofingco.com

We will respond to all privacy-related inquiries within 30 days.